Jul 6, 2017 - iFixit now offers a kit to help you replace the battery in your MacBook Pro with Retina display, but are you sure you want to try it?
Learn how to get your Mac desktop or Mac notebook fixed and how much it will cost.
How do I get my Mac fixed?
To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.
How much will it cost?
There's no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn't covered, the price depends on the type of repair. Ask your service representative for an estimate.
Battery service
If you're experiencing an issue with your battery, your Mac notebook might not require a repair. These tips show you how to maximize your battery performance. If you can't turn on your Mac or if the screen turns black, follow these steps to resolve the issue.
Your Mac notebook battery service might be covered by warranty, consumer law, or AppleCare+. These prices are for out-of-warranty service. We might need to test your product to determine the final service fee.
Product | Battery service |
---|---|
11-inch/13-inch MacBook Air | |
All eligible models | $129 |
13-inch MacBook (vintage) | $129 |
13-inch/15-inch MacBook Pro | |
All eligible models | $129 |
17-inch MacBook Pro (vintage) | $179 |
12-inch MacBook | |
All eligible models | $199 |
13-inch/15-inch MacBook Pro with Retina display | |
All eligible models | $199 |
Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax.
Accessories
Apple-branded accessories are covered under the Apple One Year Limited Warranty. Our warranty doesn't cover batteries that wear down from normal use. If your accessory's battery is depleted and your warranty has expired, you can replace the accessory for a fee.
Product | Accessory battery service |
---|---|
Magic Keyboard | $29 |
Magic Keyboard with Numeric Keypad | $29 |
Magic Mouse 2 | $29 |
Magic Trackpad 2 | $29 |
Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. If shipping is required, we'll add an additional $6.95 shipping fee.
AppleCare+
AppleCare+ for Mac extends your technical support and hardware coverage up to three years from your AppleCare+ purchase date. It also includes up to two incidents of accidental damage coverage. Each incident has a service fee, as shown. If you didn't buy AppleCare+ with your Mac, you can buy it within 60 days of your Mac purchase if your product isn't damaged.
The following prices are for Apple repairs with AppleCare+ accidental damage coverage.
Model | Screen or external enclosure only (with AppleCare+) | Other damage (with AppleCare+) |
---|---|---|
All Mac desktops and Mac notebooks with AppleCare+ | $99 | $299 |
These fees apply in the United States. All prices are in U.S. dollars ($) and are subject to tax.
Apple Limited Warranty and AppleCare+ benefits are in addition to your rights under consumer law.
AppleCare+ does not cover excessive physical damage, including catastrophic damage due to liquid contact or submersion, or damage caused by the presence of hazardous materials. Devices modified by unauthorized service providers are not eligible for AppleCare+ accidental damage coverage unless all original parts are returned to Apple.
See the AppleCare+ Terms and Conditions for complete details.
Get ready for service
Before you return your Mac to us, be sure to enable FileVault and back up your data. You may need the backup if your Mac needs to be reformatted during the repair process. Apple isn't responsible for lost data.
The Apple Limited Warranty
The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date you bought your Mac. You may also have consumer law rights.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records.
If your repair isn't covered by our warranty, you'll pay out-of-warranty fees.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.
Earlier this year, MacRumors noted that some Retina MacBook Pro owners have encountered a problem in which the anti-reflective coating on the screen glass would wear off readily, even if cared for properly. In a followup published Saturday, MacRumors reports that Apple will replace Retina MacBook Pro screens with damaged coating for free.
According to MacRumors, Retina MacBook Pro owners affected by this issue will be able to get a free replacement display for up to three years from the original date of purchase or until one year from October 16, 2015—whichever comes last. If you had your screen replaced out of warranty to fix this issue, MacRumors says that you may be eligible for a refund.
Apple has not yet published a support document to its website regarding the replacement program, but MacRumors cites “multiple sources,” and says the company put out an internal memo announcing the program.
If you’ve had this problem with your Retina MacBook Pro, you’ll want to contact Apple and set up a repair. You can also take your MacBook Pro to the Genius Bar at any Apple Store, or bring it in to any Apple authorized service center.
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